CLIENT HUB
Return to Professional ProfileCLIENT AND STAKEHOLDER LITERACY
Understand who is paying. See what drives the decision.
Fourteen client pathways explain what each client type is trying to achieve, how they are governed, where pressure sits and what the builder needs to understand to communicate and deliver effectively.
Client literacy, not client representation. The hub teaches enough to understand the client system, frame information and support sound decisions. It does not suggest that a member can speak for the client or override their authority.
Completed client assessments
Across completed pathways
Based on available evidence
Lowest current client domain
Five questions reveal what is actually driving the client
Every client pathway uses the same five lenses, making results comparable and focused on decisions that affect construction delivery.
Why the asset exists and what outcome matters.
Who influences, recommends, approves and commits.
Funding, revenue, budget and market consequences.
Programme, operations, users and handover.
How to frame, route, record and close decisions.
No pathway matches that search
Clear the search or choose another group.
THE REAL PROJECT PROBLEM
The same issue means something different to every client
Use the pathways to understand what the client thinks they bought, what pressure shapes their response and how the builder should frame the decision.
Public accountability, market commitments, revenue timing and personal exposure.
Budget ceiling, funding approval, feasibility, yield and value expectations.
Opening, trading, operations, settlement dates and public commitments.
Compliance, maintainability, user readiness, operations and revenue.
